Privacy Policy

Real Spa, as well as all of its affiliate companies, hereafter referred to as “Real Spa”, is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to the Real Spa Website. This policy governs data collection and usage.

By using this Website, you consent to the data practices described in this statement.

Collection of your Personal Information

Real Spa collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Real Spa also collects anonymous demographic information, which is not unique to you, such as your postal or ZIP code, age, gender, preferences, interests and favourites.

To help protect your privacy, we adhere to the following guidelines. Our website will explicitly ask when they need information that personally identifies you or allows them to contact you (“Personal Information”). Generally this information is requested during some of the following instances, but not limited to: (a) making reservations; (b) joining the Frequent Guest programme; (c) registering for site usage; (d) when requesting a particular service; (e) when sending feedback or (f) when entering a competition. Where possible, we will provide you with the means to make sure that your Personal Information is correct and current. You also have the right to request that your personal information not be used for any other use except for the intended purpose of its collection.

Real Spa will use your Personal Information to operate the sites, provide services, and to inform you of new features, services, and products. If we intend to use Personal Information for a Secondary Use, we will provide you with the ability to decline this service.

Real Spa website may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on any one of our companies or the site; (b) protect and defend the rights or property of Real Spa, or this site, and (c) act under exigent circumstances to protect the personal safety of users of Real Spa, the site, or the public.

If at any time you believe that we have not adhered to these principles, please notify us and we will use all commercially reasonable efforts to promptly determine and correct the problem.

You should also be aware that information and data is automatically collected through the standard operation of the internet servers and through the use of “cookies.” “Cookies” are small text files a web site can use to recognise repeat users, facilitate the user’s on-going access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features available on the website.

There is also information about your computer hardware and software that is automatically collected by Real Spa. This information can include: your IP address, browser type, domain names, access times and referring Website addresses. This information is used by Real Spa for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Real Spa Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Real Spa public message boards, this information may be collected and used by others. Note: Real Spa does not read any of your private online communications.

Real Spa encourages you to review the privacy statements of Websites you choose to link to from us so that you can understand how those Websites collect, use and share your information. Real Spa is not responsible for the privacy statements or other content on Websites outside of Real Spa and any of our affiliate companies Websites.

Real Spa also makes use of Google Analytics on its websites. Google Analytics is a service offered by Google that generates detailed statistics about a website‘s traffic and traffic sources and measures conversions and sales. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. Visitors can also access to Google Analytics’ currently available opt-outs.

Use of Your Personal Information

Real Spa collects and uses your personal information to operate our Website and deliver the services you have requested. We also use your personally identifiable information to inform you of other products or services available from Real Spa. Real Spa may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Real Spa does not sell, rent or lease its customer lists to third parties. Real Spa may however, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Real Spa may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Real Spa, and they are required to maintain the confidentiality of your information. Should you wish that your personal information not be used in this manner, simply send ‘unsubscribe’ to bookings@realspa.co.za

Real Spa does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Real Spa keeps track of the Web sites and pages our customers visit within the group , in order to determine what services are the most popular. This data is used to deliver customised content and advertising within our customer database whose behaviour indicates that they are interested in a particular subject area.

Our Website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or the site; (b) protect and defend the rights or property of Real Spa ; and, (c) act under exigent circumstances to protect the personal safety of users of Real Spa , or the public.

Use Of Cookies

Real Spa Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Real Spa services or Websites you visit.

Security Of Your Personal Information

Real Spa secures your personal information from unauthorized access, use or disclosure. Real Spa secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Although Real Spa does everything in its power to keep personal information secure we cannot accept any liability of any nature whatsoever for the loss or theft thereof by any means possible. Real Spa specifically reserves all rights herein contained

For any queries hereon, or if you do not agree herewith, please contact our Legal department via bookings@realspa.co.za